FAQs

Welcome to Fancy Cozy, where every gift tells a story. Below, you'll find answers to frequently asked questions about our unique gift store and our commitment to providing a delightful shopping experience.

1. What is Fancy Cozy?

• Fancy Cozy is your go-to destination for handpicked, premium gift products designed to make every moment special. From personalized creations to curated gift sets, we offer a diverse range of thoughtful presents.

2. Do you ship internationally?

• Absolutely! We proudly offer free worldwide shipping on all orders, ensuring that your exceptional gifts reach you or your loved ones, no matter the destination. International shipping typically takes 5-12 business days.

3. How long does it take for orders to arrive in the US?

• For our valued customers in the United States, anticipate your gifts arriving within 4-10 business days. We prioritize swift deliveries to bring joy to your doorstep promptly.

4. Is shipping really free?

• Yes, indeed! Enjoy the luxury of complimentary shipping on every order. No hidden fees—just pure, hassle-free shopping.

5.What payment methods are accepted for orders?

• We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other trusted payment options. Choose your preferred method during checkout for a seamless transaction.

6. Can I track my order?

• Certainly! Once your order embarks on its journey, you'll receive a personalized tracking number via email. Stay in the loop and follow your gift's path to its destination.

7. What if I need my order urgently?

• Need your gift in a hurry? Contact our dedicated customer support team at hello@fancycozy.com before placing your order. We'll explore options to accommodate your special requests.

8. Do you offer gift wrapping services?

• Absolutely! Elevate the presentation of your gift with our complimentary gift wrapping option during checkout. We believe every gift should be a delight from the moment it arrives.

9. Can I return or exchange items?

• Your satisfaction is our priority. If you're not delighted with your order, reach out to our customer support within 30 days of receiving your items for seamless assistance with returns or exchanges.

10. How can I contact customer support?

• Have a question or need assistance? Our customer support team is ready to help. Reach out via email at hello@fancycozy.com, and expect a response within 24 hours.

11. Are the products on Fancy Cozy high quality?

• Absolutely! We take pride in offering meticulously selected, high-quality products. Each item is chosen with care, ensuring your gift is not only unique but also of the finest quality.

12. Do you offer gift cards?

• Yes, we do! Delight your loved ones with the freedom to choose. Explore our gift cards, available in various denominations, directly on our website.

Thank you for choosing Fancy Cozy for your gifting needs. Elevate your moments with us!